COOKIES AND PRIVACY POLICY
We appreciate your interest in our products and services. We take special care for the protection of your personal information and sensitive personal data or information. Here, when we refer to “you”, we are referring to the person or entity accessing and/or using the Website. Any information collected, received, possessed, stored, dealt with or handled will be treated in accordance with the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000 (“Applicable Law”). Your information will not be disclosed to anyone outside of Jaguar Land Rover India Limited, its affiliated or group companies (collectively “JLR” or “we” or “us”), or as otherwise described under this policy (“Privacy Policy”).
This Privacy Policy is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under Information Technology Act, 2000.
Please read this Privacy Policy carefully. This Privacy Policy is an electronic record in the form of an electronic contract formed under Applicable Law and is a legally binding document between you and JLR. This Privacy Policy does not require any physical, electronic or digital signature.
1. YOUR CONSENT
By using the Website, you indicate that you understand, agree and consent to this Privacy Policy and agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website. By using this website, you expressly and unconditionally consent to the collection, storage, processing, disclosure and transfer of any or all of your information in accordance with this Privacy Policy and in accordance with the provisions of Information Technology Act, 2000. You further agree that such handling of your information shall not cause any loss or wrongful gain to you or any other person. At JLR we are additionally committed to protecting the privacy of the users of our Chat customer service tool.
By providing your contact information, you also consent to be contacted via phone and sms, email or any other modes of communication by JLR. You agree that you are explicitly soliciting communication from JLR on the phone number and email-id provided by you to assist you with required information about JLR products and services or as specified herein. In preview of the Telecom Regulatory Authority of India (TRAI) guidelines, you hereby authorise JLR to communicate with you through phone and sms even if your number/numbers is/are registered in the National Do Not Call Registry or www.nccptrai.gov.in
2. COLLECTION OF INFORMATION
From time to time, we may collect, receive, possess, store, deal or handle information from you either directly or through our retail network and preferred partners. Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience. This allows us to provide products, services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any information about yourself. Once you give us your information, you are not anonymous to us. We may also combine and aggregate information received from you or our retailers and business partners through your different interactions with our products and services. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing to not use the Website.
If you choose to correspond with us via web chat, you’ll enter into a live customer service session with an agent. We maintain dialogue transcripts of these chats. We’ll collect the information you voluntarily supply to us, including the personal data you disclose in the contact form or during the engagement. The disclosure of such data is done so by the user on a voluntary basis. Such information is not passed to any third parties or used for any other purpose(s) than that/those expressly requested and consented to by the customer. We log browser information (e.g. Internet Protocol addresses and browser types) to help diagnose problems with our service, gather broad demographic information and administer our site. By choosing to engage in a chat and use the services, the user consents to such collection of personal data and logging and processing of IP address.
If you transact with us, we collect some additional information, such as your name, email address, preferences, details of your identification documents, as well as details of vehicles purchased or transactions entered into with us, your financial / insurance service provider, a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to promote our brands, resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may record and maintain such information.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Privacy Policy and we will not be responsible for the same.
3. COOKIES
We may automatically track certain information about you based upon your behaviour on our Website. We use this information to conduct internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies”, meaning that they are automatically deleted from your hard drive at the end of a session.
Chat Cookies
Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes on many websites. Use of cookies makes Web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases, personal preferences regarding the use of the particular website and to make sure the user does not see the same offer of help repeatedly. Many consider the use of cookies to be an industry standard. Our site uses cookies to store information about customers’ preferences and passwords in order to enhance the user's experience by allowing us to recognize a user's return visit to our website.
Browsers are usually set to accept cookies. However, if users would prefer not to receive cookies, they may alter the configuration of their browser to refuse cookies. If they choose to have their browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. JLR recommends customers to be careful with the usage of their personal information by maintaining confidentiality so as to ensure that the customers do not knowingly or accidentally share, provide and facilitate unauthorised use of it.
Embedded Service collects two different types of cookies:
- Required: Strictly necessary for the website to work correctly.
- Functional: Used for analytics and performance.
- This table describes the Embedded Service cookies collected by Salesforce.
| Cookie Name | Description | Expiry | |
|---|---|---|---|
| BrowserId | Used for security protections. Rendered on a subset of Salesforce domains, including .salesforce.com, .force.com, and the domains for Salesforce login pages, Lightning pages, and Experience Cloud sites. | 1 year | |
| sfdc-stream | Routes server requests within the Salesforce infrastructure for persistent sessions. | 3 hours | |
| force-proxy-stream | Ensures user requests hit the same Salesforce proxy host to temporarily retrieve content from cache. | 3 hours | |
| liveagent_sid | Captures a unique pseudonymous ID for a specific browser session during chat. Embedded Service functionality isn’t affected without this cookie. | Session | |
| liveagent_invite_rejected_[id] | Remembers the rules set by an admin to hide a chat invite button after a visitor accepts or rejects it. Without the cookie, the button repeatedly appears when triggered. | Session | |
| language | Identifies the language for custom components, surveys, and flows, which support multiple languages. Without this cookie, translations for custom features can appear incorrectly. | Session |
Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. If you choose to buy on the Website, we collect information about your buying behaviour.
A “cookie” is a small piece of information stored by a web server on a web browser or your hard drive so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies on your computer’s hard drive. The cookies do not contain any of your personally identifiable information. Any information collected is stored in secure databases protected via a variety of access controls and is treated as confidential information by us. By continuing to browse the Website, you are agreeing to our use of cookies.
| Cookie Name | Purpose | Expiry |
|---|---|---|
| is_events | This cookie will store meta data of user engagements and will be used for personalization activities. | Session |
| _one_randomid | MXO is used to serve JLR customers with information that may be tailored to their use of the JLR website. This tailoring is unique to the individual and any information collected about their usage is not shared with any third party. 1st party cookie dropped on behalf of JLR. This cookie contains a universally unique identifier (UUID) of the current visitor. The MXO Tag will send the contents of this value back to MXO with each request. | 2 years |
| _one_svr_randomid | MXO is used to serve JLR customers with information that may be tailored to their use of the JLR website. This tailoring is unique to the individual and any information collected about their usage is not shared with any third party. 3rd party cookie that contains the same values as the _one cookie, but is used to automatically transfer identity across web domains when the visitor’s browser permits 3rd party cookies. This provides a more seamless and consistent understanding of the customer across JLR’s domain. | 2 years |
| Session Storage | Purpose | Expiry |
|---|---|---|
| hasVisited | This session storage store data of the user active in the current session | Session |
| Local Storage | Purpose | Expiry |
|---|---|---|
| timespendonsite | This local storage store data of the average of total session time spent by the user on the website in the last 30 days. | Never |
4. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use your information to provide the products and services you request, to manage your orders and respond to any other requests you may have. To the extent, we use your information to market to you, we will provide you the ability to opt-out of such uses or alternatively, you may inform us in writing (in the manner set out in Section 8 below) that you are not interested in receiving details of any offers.
We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in products and services, inform you about online and offline offers, products, services, events, research, news and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.
We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain engagements and for other lawful purposes). All Chat user information, including sensitive personal information, will not be shared with anyone. We do not sell, trade or rent the personal information or sensitive personal information that Chat users provide. JLR may store and use such information and data for JLR marketing purposes to assist customers in procuring JLR products as well as to provide any details about JLR products. The user consents to such storage and use of information collected
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website. Wherever possible or required by Applicable Law, such information processing activities are carried out on an anonymised or pseudonymised basis.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
5. SHARING OF PERSONAL INFORMATION
We may share your personal information with our other corporate entities and affiliates. Should this happen, we ensure that these corporate entities and affiliates who handle your information comply with the Applicable Laws and this Privacy Policy. These entities and affiliates may market to you as a result of such sharing, unless you explicitly opt-out, in the manner set out herein.
We may disclose information to third parties who provide us with services, for instance those handling marketing communications on our behalf. When data is disclosed to any third party every precaution will be taken to ensure that any data provided is handled safely and securely by such third party organisation in compliance with the Applicable Law. You may inform us in writing (in the manner set out in Section 8 below) that your information is not to be disclosed to third parties for their marketing and advertising purposes.
We may disclose information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose information to law enforcement offices, third party rights owners, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our products and services or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims that an advertisement, posting or other content violates the rights of a third party, or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share some or all of your information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your information.